FAQ
FREQUENTLY ASKED QUESTIONS
Q: How long does shipping take?
A: Standard processing typically takes 1–5 business days. Preorder or custom items may require additional processing time. Tracking information will be sent once your order ships.
Q: Do you offer same-day pickup?
A: Yes! Same-day pickup is available for select in-stock items and approved locations. Orders must be fully paid before pickup confirmation is provided.
Q: Is the hair reusable?
A: Absolutely. With proper care and maintenance, HairMobb extensions can be reused multiple times while maintaining their luxury quality.
Q: Can the hair be colored or toned?
A: Yes. Most HairMobb collections, including our blonde collections, can be professionally toned, colored, or customized.
Q: Does the hair shed?
A: Minimal shedding is normal with all luxury extensions. Proper care and maintenance help maximize longevity and quality.
Q: What products should I use on the hair?
A: We recommend sulfate-free shampoo, lightweight oils, and professional-grade heat protectants to maintain softness and longevity.
Q: How many bundles do I need?
A: Recommended bundle amounts:
• 10”–18” = 2–3 bundles
• 20”–24” = 3–4 bundles
• 26”–30” = 4+ bundles for full volume
Q: What is HD lace?
A: HD lace is an ultra-thin luxury lace designed to create a seamless, natural scalp appearance for an undetectable melt.
Q: Do you offer refunds or exchanges?
A: Due to hygiene and sanitary reasons, all sales are final. Exchanges may only be approved if products remain unopened, unused, and tamper seals are intact.
Q: How do I track my order?
A: Once your order ships, tracking information will automatically be sent to your email or phone number provided at checkout.
Q: Do you offer wholesale or stylist pricing?
A: Yes! HairMobb offers wholesale and stylist partnership opportunities for approved beauty professionals.
Q: How should I store my bundles?
A: Store hair in a satin bag or clean dry area away from moisture, excessive heat, or direct sunlight to preserve quality.
Q: Can I flat iron or curl the hair?
A: Yes. HairMobb luxury extensions can be styled using heat tools. Always use a heat protectant for best results.
Q: What makes HairMobb different?
A: HairMobb combines luxury-quality extensions, elevated branding, premium customer experience, and modern beauty culture to deliver an elite hair experience.